Resources · Support
Support that picks up the phone.
Email, Slack Connect, phone, and on-call rotations for Enterprise customers. SLAs you can show your auditor — not lost in a help center maze.
Channels
How to reach us.
support@igamingx.io · 4-business-hour response on Growth, 1-hour on Enterprise.
Slack Connect
Shared Slack channel for Growth and Enterprise customers. Async-friendly, real humans.
Phone
24/7 oncall phone for Enterprise. Direct escalation to engineering.
Status & maintenance
Live system status and scheduled maintenance windows. Subscribe for alerts.
Help center
Self-serve articles, runbooks, and walkthroughs. Updated weekly.
Security disclosures
security@igamingx.io · PGP key on file. Coordinated disclosure within 90 days.
Common questions
Before you write to us
Growth: 4 business hours for first response, 24h for resolution on standard issues. Enterprise: 1 hour first response 24/7, 99.99% uptime SLA with credits.